Between Sets support

Customer support

Get help with your Between Sets account, verification, privacy choices, billing, Premium access, referrals, safety tools, data export, or account deletion.

Contact support

Email support@betweensets.ca from the email address associated with your account. Include a concise description of the issue and the approximate date and time it occurred. Do not include your password, full payment-card number, identity document, access key, or precise live location.

Support is handled in the order received, with safety, unauthorized-access, active billing, and account-security matters prioritized. Response times may vary during the controlled launch.

Account access and verification

Contact support when you:

  • cannot sign in or believe someone else accessed your account;
  • need help restarting an available identity or age-verification process;
  • believe verification information was associated with the wrong account;
  • are restricted because eligibility is pending or unresolved; or
  • need help understanding why a protected feature is unavailable.

Verification-pending or age-restricted accounts may still review legal and safety information, sign out, use available reverification controls, export account data, and request account deletion. Never email an identity document to Between Sets.

Billing and Premium support

For billing help, include the account email and describe the charge or subscription issue. Do not send card details.

  • Premium checkout, renewal, or cancellation questions;
  • a charge you do not recognize;
  • Premium access not appearing after payment;
  • an earned founder or referral entitlement not appearing; or
  • a checkout that appeared even though an active complimentary entitlement should apply.

Subscription prices, billing periods, currency, taxes, trial terms, and renewal terms are presented before checkout. Available cancellation controls stop future renewal according to the purchase terms and applicable law. Payment-card information is collected by the selected payment processor rather than stored directly by Between Sets.

Privacy requests and account rights

Use Account Data & Deletion to request an account export or deletion. Questions about access, correction, consent, retention, or privacy complaints may be sent to privacy@betweensets.ca. We may need to verify your identity before completing a sensitive request.

Safety, reports, blocks, and moderation appeals

Use in-service Report and Block controls when available. For a safety issue or moderation appeal that cannot be submitted through the service, contact safety@betweensets.ca. Include the relevant account/display name, date, and a factual description. Do not forward intimate images or unnecessary private information.

If anyone is in immediate danger, contact local emergency services. Email and in-app reports are not emergency services and may not be reviewed immediately.

Waitlist, rollout, and market access

Between Sets may open access by market and jurisdiction and may use waitlists, trusted invitations, visible signup goals, private matching-liquidity checks, and legal/safety release gates. Reaching a public signup number does not guarantee immediate access or launch. Support cannot bypass age, verification, privacy, safety, jurisdiction, or market-readiness requirements.

Referral and founder-program support

For a referral issue, provide your account email and the non-secret label or context associated with the referral. Do not send a trusted-access key or private referral code in an unsecured message unless support specifically provides a secure method. Promotional and founder benefits remain subject to qualification, duplicate-prevention, and abuse controls.

Information to include

  • the email address associated with your Between Sets account;
  • the device and browser you were using;
  • the page or feature involved;
  • the approximate date and time of the issue;
  • the exact error message, if one appeared; and
  • a screenshot with passwords, access keys, payment details, identity documents, and unrelated personal information removed.

What support will never request by ordinary email

  • your password or authentication code;
  • your complete payment-card or bank-account number;
  • a trusted beta access key or webhook secret;
  • a copy of your government identification document;
  • your precise live location; or
  • payment through gift cards, cryptocurrency, wire transfer, or another member.

Useful links

Account Data & Deletion · Terms of Service · Privacy Policy · Safety guidance · Return to Between Sets